Onde
Support
A question, a problem, an idea? Write to us; a real person answers.
Email supportkamel@coffee-beans.fr
Do I need an account?
No. Onde has no account and no server. Your data syncs through your own iCloud.
I can’t see Read Along, the Decoder or Commute.
These features need iOS 27, an Apple Intelligence–compatible device (turned on in iOS Settings) and a supported language. The transcript is prepared in the background on Wi-Fi while you listen.
My devices don’t sync.
Make sure they use the same iCloud account and that iCloud is on for Onde. Syncing can take a moment.
“Listen On…” can’t find my other device.
Both devices need the same Wi-Fi network and the same iCloud account, with Onde open and local network access allowed for Onde.
How do I bring my subscriptions from another app?
Export an OPML file from your old app, then go to Settings › Library › Import Subscriptions (OPML).
How do I change country or language?
Settings › Edition. 19 countries, each with its own language, charts and catalog.
Restore, manage or cancel Onde+
Settings › Onde+ › Restore Purchases. To manage or cancel: iOS Settings › your name › Subscriptions. For a refund: reportaproblem.apple.com.
What happens to my OpenRouter key?
It stays in your device’s Keychain and is only sent to OpenRouter. Settings › Intelligence › Delete Key removes it.